Portal User Permissions
Portal Permissions apply to "Regular Users" of the portal while Customer Admins have full access to all portal functions listed below. Below is a guide for each available permission.
Any of the following permissions can be added to a Regular User to grant them elevated access to functions such as downloading billing information and granting data center access without giving them full control of the account.
- Access Admin
- Access Admin Temp
- Ticket Admin
- Order Admin
- Billing Admin
- Marketplace Admin
- Digital Exchange Provisioner
Customer Admins Only
Only Customer Admins may create Contacts with Portal Access and modify the portal access for existing users.
| Capability | Granted By |
|---|---|
| Contacts | |
| View all Contacts | Any Portal user |
| Create Contacts with Portal access | Customer Admin only |
| Create Contacts without Portal access | Access Admin Access Admin Temp |
| Assign/modify Contact notifications | Customer Admin only |
| Deactivate contacts with Portal access | Customer Admin only |
| Deactivate contacts without a Portal access | Access Auth Admin |
| Remove Portal access | Customer Admin only |
| Modify own Contact Info | Any Portal user |
| Modify Contact Info for others | Customer Admin only |
| View and modify own Support PIN | Any Portal user |
| Modify own Notification (responsibilities) settings | Any Portal user |
| Modify Notification (responsibilities) settings for others | Customer Admin only |
| View Activity log for any contact | Customer Admin only |
| View my own Activity log | Any Portal user |
| Create/update Aliases | Any Portal user |
| Ticketing | |
| Create/update own Cases and Requests | Any Portal user |
| Create/update cases and requests for others | Ticket Admin |
| View own cases/Requests | Any Portal user |
| View All Cases/Requests | Ticket Admin |
| Shipping | |
| View shipments where I am the contact | Any Portal user |
| View all shipments | Any Portal user |
| Create/update shipments | Ticket Admin |
| Ordering | |
| View Orders | Order Admin Billing Admin |
| View line item pricing on Order page | Billing Admin |
| Create/update Orders | Order Admin |
| Physical Access | |
| Grant/Revoke Permanent Data Center Access | Access Auth Admin |
| Grant/Revoke Temporary Data Center Access | Access Auth Admin Access Auth Admin Temp |
| View all Access Authorizations | Access Admin Access Admin Temp |
| Update Permanent access authorizations | Access Admin |
| Update Temporary access authorizations | Access Admin Access Admin Temp |
| View all Visitor Log records | Access Admin Access Admin Temp |
| View Badge Events | Access Admin Access Admin Temp |
| View Additional Reports | Access Admin Access Admin Temp |
| Create a Group Tour request | Any Portal user |
| Reports | |
| View Invoices, payments, and adjustments | Billing Admin |
| View recurring charges on All Assets view | Billing Admin Order Admin |
| View Security Reports | Access Admin Access Admin Temp |
| View Maintenance Reports | Any Portal user |
| View Knowledge Base, including Compliance Reports | Any Portal user |
| Digital Exchange | |
| Order new Digital Exchange products and services | Order Admin |
| Provision and configure existing Digital Exchange products and services | Digital Exchange Provisioner |
Updated 8 months ago