Portal User Permissions

Portal Permissions apply to "Regular Users" of the portal while Customer Admins have full access to all portal functions. Below is a guide for each available permission.

Any of the following permissions can be added to a Regular User to grant them elevated access to functions such as downloading billing information and granting data center access without giving them full control of the account.

  • Access Admin
  • Access Admin Temp
  • Ticket Admin
  • Order Admin
  • Billing Admin

📘

Customer Admins Only

Only Customer Admins may create Contacts with Portal Access and modify the portal access for existing users.

Capability

Granted By

Contacts

View all Contacts

Any Portal user

Create Contacts with Portal access

Customer Admin only

Create Contacts without Portal access

Access Admin
Access Admin Temp

Assign/modify Contact notifications

Customer Admin only

Deactivate contacts with Portal access

Customer Admin only

Deactivate contacts without a Portal access

Access Auth Admin

Remove Portal access

Customer Admin only

Modify own Contact Info

Any Portal user

Modify Contact Info for others

Customer Admin only

View and modify own Support PIN

Any Portal user

Modify own Notification (responsibilities) settings

Any Portal user

Modify Notification (responsibilities) settings for others

Customer Admin only

View Activity log for any contact

Customer Admin only

View my own Activity log

Any Portal user

Create/update Aliases

Any Portal user

Ticketing

Create/update own Cases and Requests

Any Portal user

Create/update cases and requests for others

Ticket Admin

View own cases/Requests

Any Portal user

View All Cases/Requests

Ticket Admin

Shipping

View shipments where I am the contact

Any Portal user

View all shipments

Any Portal user

Create/update shipments

Ticket Admin

Ordering

View Orders

Order Admin
Billing Admin

View line item pricing on Order page

Billing Admin

Create/update Orders

Order Admin

Physical Access

Grant/Revoke Permanent Data Center Access

Access Auth Admin

Grant/Revoke Temporary Data Center Access

Access Auth Admin
Access Auth Admin Temp

View all Access Authorizations

Access Admin
Access Admin Temp

Update Permanent access authorizations

Access Admin

Update Temporary access authorizations

Access Admin
Access Admin Temp

View all Visitor Log records

Access Admin
Access Admin Temp

Create a Group Tour request

Any Portal user

Reports

View Invoices, payments, and adjustments

Billing Admin

View recurring charges on All Assets view

Billing Admin
Order Admin

View Security Reports

Access Admin
Access Admin Temp

View Maintenance Reports

Any Portal user

View/Request Compliance Reports

Any Portal user