Portal Account Types

There are two primary types of portal users, Customer Admins and Regular Users. Customer Admins have the ability to perform all Portal functions, including create and update contacts, order services via the portal, and view billing details. Customer Admins are the only users that can grant access to the Cyxtera Portal.

Meanwhile, Regular Users have only basic access, they can submit tickets, view tickets they have submitted, and see the dashboards, assets, and power readings. They cannot order services.

For Regular Users, portal permissions are additive. Customer Admins can grant the following additional permissions to Regular Users:

Ticket Admin
Adds ability to see all tickets for the account.

Order Admin
Adds the ability to create new orders.

Billing Admin
Adds the ability to view and download invoices, payments, and adjustments.

Access Authorization Admin
Adds the ability to grant a contact on the account temporary or permanent access to a SpaceSpace - An area within a data center pod, usually surrounded by a cage and housing one or more racks of equipment., but not grant or revoke Portal access.

Access Authorization Temporary Admin
Adds the ability to grant a contact on the account only temporary (not permanent) to a SpaceSpace - An area within a data center pod, usually surrounded by a cage and housing one or more racks of equipment., but not grant or revoke Portal access.