Order Interconnection

Cyxtera customers interconnect with service providers and other customers within our carrier-neutral Meet Me Rooms at any data center using Cross Connects, which can be ordered directly through the Cyxtera Portal.

A Cross Connect links an available port in an Ecosystem Connect panel in the Meet Me Room to a port held by a service provider or other data center customer in the Meet Me Room.


An Ecosystem Connect port must be available before a Cross Connect may be ordered and all Cross Connect orders require an LOA/CFA from the connecting party.


There are two ways to initiate a new Cross Connect order:

  1. In the navigation, open the Create menu (indicated by a plus icon). Then, select "Order," and click "Order New" within the Cross Connect card.
  2. In Spaces, locate the Ecosystem Connect port where Cross Connect should be installed and, within the context menu indicated by an ellipse (…), choose "Create Cross Connect." This method will automatically complete the first two steps of the ordering process. if you choose this method, skip ahead to Step 3.
Click "Create Cross Connect" from the port's context menu.Click "Create Cross Connect" from the port's context menu.

Click "Create Cross Connect" from the port's context menu.

Step 1: Account & Pod

If starting from the Orders page, begin by selecting the Billing Account Number (BAN) the Cross Connect should be installed under. Then, select the PodPod - A section of a data center, denoted by the letter after the data center code. where the new Cross Connect will be installed.

Step 1Step 1

Step 1

Step 2: Port Selection

In the next section, select the desired product type: Ecosystem Connect, Ecosystem Entrance Panel, or Express Entrance Fiber. Once the product type is selected, select the existing panel corresponding to that product, then choose the port on that panel for the A-end of the Cross Connect.

Step 2Step 2

Step 2

Step 3: Configure Connection

Once the port is selected, upload the LOA/CFA given by the Z-side provider. We accept PDF, DOC, and DOCX files. Set the requested install date and provide any additional information required and the order will be ready for submission.

The order summary on the right side of the page will indicate the billing account number and price of the order. Select "Submit Order" to complete the order.

Step 3Step 3

Step 3

Disconnect Cross Connect

To disconnect or move a Cross Connect from the portal, find the Ecosystem ConnectEcosystem Connect - An essential part of interconnection in the Cyxtera ecosystem, Ecosystem Connect provides structured cabling from a Space to the Meet Me Room within a Cyxtera Data Center. It is required for Cross Connects and Cyxtera Ports. panel the connection is placed on in the Spaces section of the app. On the connected port or via the Cross Connect entities below the port display, select the context menu (indicated by the ellipse).

Selecting Disconnect will surface a form displaying the Cross Connect's information. Fill out the form, providing a request date at least 20 business days from now to submit the disconnect order. Select "Submit Order" to complete the disconnect request.